I ran into this same problem last year THREE times and guess what they did it again. It has been almost one year to the date.
When I first called them they put me on hold for 10 minutes before I talked to a Rep. she then proceeded to tell me that their computers were in the middle of updating and that I needed to call them back in an hours. They tired to tell me that I authorized the charge to my card because I bought from Customer Direct in 02/08, which I DID NOT.
So, here I go all over again!!
Monetary Loss: $11.