I needed to share with you how unbelievably frustrated I am with a company that you have partnered with to offer "deals" to YOUR customers purchasing tickets. In November, I purchased two tickets to Grace Potter at the Electric Factory in Philly. After my transaction was complete, an advertisement for Great Fun popped up promising a $25 rebate on the ticket purchase and a $25 voucher for a future Ticketmaster purchase. I called the number listed for these rebates and was told that for only $1 now, I could receive the $50 worth of rebates and could cancel anytime before my one month "FREE" trial was over and they would start charging me $9.99 per month. Well, the ONLY thing I received from Great Fun was about 3 or 4 different membership cards that were exactly the same. When I never received the rebates, I called the 800 number prior to the end of my free trial to cancel, to stop me from cancelling, they promised me the initial rebates PLUS $100 worth of rebates on top of that AND to extend my free trial. Well, when I STILL didn't get anything but ANOTHER membership in the mail, I checked my bank account. Not only had Great Fun been charging me $9.99 when they shouldn't have, but THEIR (unknown to me) sister company Shopper's Advantage had ALSO been charging me $9.99! Over $30.00 was fraudulently charged to my checking account and I NEVER received ANY of the coupons or rebates or bonuses they had promised. I just got off the phone after calling two separate numbers for (really) the same company to once and for all cancel my membership. They have now promised to refund all charges within the next 3-7 business days and have confirmed I will receive no further charges. However, it's difficult to believe them when they have been BS'ing me this entire time. If I do NOT receive a full refund, I may have to get a lawyer involved for all of this. I am definitely already going to go to the BBB.
I just thought you might like to know that your loyal customers are being scammed by a company that YOU agreed to support on your website. I was supposed to get rewarded for purchasing concert tickets, not get scammed, charged more and have my checking account information shared with unknown parties. I hope you investigate this further so something like this doesn't happen again.
Monetary Loss: $32.